Shipping & Returns
Last updated August 13, 2026
Coasteez coasters are made to order. We laser-engrave your design on 4-inch cork after you finish checkout and submit a design.
Where we ship
We currently ship to the United States and Canada. We cannot ship to other countries at this time.
Use a deliverable street address. We are not responsible for delays or loss if the address at checkout is incomplete or incorrect. If you need to change an address, email support@coasteez.com as soon as you can. We can only change it if the pack has not already shipped.
When we ship
Production starts after you submit your final design through the private link we email you. We engrave the pack and ship within 5–8 days of that submission. That is when the package leaves us, not the day it arrives. Delivery time after that depends on the carrier and destination. We email tracking when the carrier provides it.
If you paid but never submitted a design, we cannot ship. The design link is in your confirmation email. If you cannot find it, contact support and we will help you get a new link.
Duties and Canada
Canadian orders may be subject to duties, taxes, or brokerage fees charged by the carrier or customs. Those charges are the recipient’s responsibility and are not included in the product price unless we say otherwise at checkout.
Lost or damaged in transit
If a package is marked delivered and you do not have it, or it arrives damaged, email support within 14 days of the delivery date. Include your order email and photos. We will work with the carrier and, if the pack was lost or damaged in transit, replace it or refund it.
Returns and refunds
Each pack is custom — engraved with the design you submitted. For that reason, completed custom orders are not returnable for a change of mind, a change of design after we have engraved, or because you dislike how a photograph converts to line art.
We will replace or refund an order if the pack arrives damaged or defective, we engraved the wrong file compared with the final design you submitted, or you never received a shippable pack because of an error on our side.
Contact us within 30 days of delivery for a defect or a wrong engraving.
Canceled orders
If you cancel before you submit a design, email support and we will refund the purchase minus any non-refundable processor fees if they have already been charged. Once a design is submitted and engraving has started, the order is custom and cannot be canceled.